Privacy is Important, Here's Our Policies

At Woodili, your privacy is our priority. This policy explains how we handle your personal data, your rights, and how we ensure compliance with privacy laws like GDPR and CCPA. By using our services, you agree to this policy.

1. Whose Personal Data Do We Process?

We process personal data from:

Customers, website visitors, and account holders.
Employees, suppliers, and business partners.

2. What Data Do We Collect and Why?

A. To Fulfill Orders

To process your orders and ensure delivery, we collect:

First and last name
Address
Telephone number
Email address
Payment details (processed securely, not stored)
Order details

Your data is shared only with trusted partners like:

Payment processors
Shipping providers

We retain order data for the duration of our contractual obligation and for legal purposes (e.g., tax compliance).

B. To Manage Your Account

When you create an account, we collect:

First and last name
Address
Telephone number
Email address
Password (encrypted)
Order history
Photos (stored for 2 months)
Newsletter preferences

This data helps you manage your orders and preferences. It is retained as long as your account is active.

C. To Improve Our Services

We use data to enhance your experience:

Gender and date of birth (optional)
Feedback and survey responses
Click behavior and browsing history (via cookies)

This data helps us optimize our services and user experience.

D. For Marketing and Newsletters

With your explicit consent, we may send you:

Personalized offers
Updates on products or services

You can opt out anytime by:

Clicking "unsubscribe" in any email
Contacting hello@woodili.com

E. To Comply with Legal Obligations

We may process your data to:

Prevent fraud
Fulfill tax obligations
Comply with government requests

3. How Do We Process Your Data?

We follow these principles:

Use only necessary data for specific purposes.
Retain data only for legal or business purposes.
Securely delete or anonymize data when no longer needed.
Ensure any data transfers outside the EU comply with legal standards (e.g., SCCs).

4. How Can You Control Your Data?

You have the right to:

Access your data: Request a copy of your personal data.
Correct inaccuracies: Update your details in your account or by contacting us.
Delete your data: Request deletion unless retention is required for legal or contractual purposes.
Withdraw consent: Opt out of marketing or any other processing based on your consent.

To make a request, contact hello@woodili.com. We may verify your identity by requesting additional information, such as a government-issued ID with sensitive details obscured.

5. Who Is Responsible for Your Data?

Woodili Limited
The L. Plaza 367-375 Queen's Road Central Sheung Wan, Hong Kong
Company Registration Number: 3158969

For questions, email: hello@woodili.com

6. Your Rights (EU, UK, and California Residents)

EU and UK Residents

Under GDPR, you have the right to:

Portability: Request your data in a portable format.
Restriction: Limit how we process your data.
Objection: Object to data processing for legitimate interests or direct marketing.
Complaint: File a complaint with your local Data Protection Authority.

California Residents (CCPA)

California residents have the right to:

Know: Request details on how your data is collected, used, and shared.
Delete: Ask us to delete your data.
Opt-Out: Prevent your data from being sold (we do not sell personal data).

You can exercise these rights by emailing hello@woodili.com or using the "Do Not Sell My Personal Information" link on our website.

7. Data Security

We use advanced security measures to protect your data, including encryption, access controls, and regular audits.

8. Cookies

Our website uses cookies to:

Improve functionality
Personalize content
Analyze traffic

9. Children’s Privacy

Our services are not intended for individuals under 16. If we learn we have collected data from a minor, it will be deleted immediately.

10. Updates to This Policy

We may update this policy periodically. The latest version will always be available on our website. If significant changes occur, we will notify you via email.

Last Updated

This Privacy Policy was last updated on 2024-11-16.